My Kindle Stopped Working, Now What?




Last updated March 1, 2014 by Tammy


My Kindle Stopped Working, Now What?

Kindle not working? Fix it easily with a reboot.
Image: Zhao

Has your Kindle stopped working? If you can’t get it to turn back on even when it’s plugged in to charge, it may seem like the eReader has died, but maybe not.

Follow the instructions below to restart your Kindle Keyboard, Kindle Paperwhite, or Kindle Fire.

Kindle Keyboard and Earlier

The next time your Kindle won’t turn on, slide the power button to the right and hold it for a full 30 seconds, then release it. If you use a lighted book cover, disconnect it, as the cover uses the Kindle’s battery.

Once this is done, wait another 10 seconds, then turn the Kindle back on. It should take you through a reboot process, and you’ll be back to reading in no time.

These same instructions can also help if the Kindle’s screen becomes frozen or when trying to get rid of a goto box on the bottom half of the screen.

My Kindle Stopped Working, Now What?

Restart Your Kindle Paperwhite

If the screen on your Kindle Paperwhite has become frozen or you are having trouble downloading books, you can usually be back up and running by restarting your device.

  • Hold the power button down for 20 to 30 seconds.
  • The screen will go blank in 5 seconds or more. Keep holding the power button down.
  • When the 20-30 seconds is up, release the button.

After you have done these three steps, give it a few more seconds and your charging light should come back on.

Rekindle Your Kindle Fire

Similar to other versions, if your Kindle Fire has a frozen screen or seems to have died, one easy fix is to reboot.

  • Unplug the charger cable from your device.
  • Hold down the power button for a full 25 seconds.
  • Wait a few seconds for the system to restart.

In some instances, it could be that the battery needs to be recharged. If this is the case, plug it up overnight and try again in the morning.

It is a common problem for the Kindle to become unresponsive at times. More often than not, it can be fixed with the steps listed above. However, if you are still having issues, contact Amazon for more help with your specific problem.